Hospitality
Elevating guest experiences through smart technology.
In the hospitality industry, guest experience is paramount. Zamana Teklibi helps clients transform their venues into “smart hotels”, using integration and automation to delight guests and streamline operations. Our solutions bridge the gap between the Property Management System (PMS), guest-facing technologies, and back-of-house operations.
Challenges
Fragmented Guest Systems: Separate software for booking, check-in, and room service leading to delays.
Growing Guest Expectations: Demand for mobile check-ins, digital keys, and personalized room controls.
Energy and Cost Efficiency: High energy waste from heating/cooling empty rooms.
Lack of Data Insight: Failure to use guest data to improve services or marketing.
Our Solutions
Zamana Teklibi turns hotels into connected, intelligent environments. We integrate the PMS with door lock systems, in-room controls, and guest service platforms. We deploy IoT-based room automation, allowing guests to control their environment via tablets or phones. Our solutions also streamline staff workflows, from housekeeping alerts to maintenance requests, all while providing analytics dashboards for management to gain valuable insights.
Example Use Cases
Smart Room Personalization
A system recalls a repeat guest’s preferences. On check-in, the room’s IoT devices automatically adjust the thermostat and an alert is sent to housekeeping for hypoallergenic pillows, creating a perfect welcome.
Contactless Check-In/Out
Guests use a mobile app to check in, receive a digital key, and bypass the front desk. At check-out, the system automatically processes payment and emails the invoice.
Energy Management Savings
The system integrates with booking data and occupancy sensors. When a room is empty, it enters an energy-saving mode, reducing electricity costs by up to 20% without impacting guest comfort.